Thanks for the response Icer. The FAB got together last week to determine where and how we could drive improvements in the future. The discussion actually did touch on each of the four points you have raised, particularly the last one re FAB/Fan engagement. It's not meant to sound like an empty promise but the Group have a real determination to improve how we operate. Oh and FYI, not one of the people in the FAB group are in it to be ITK or for personal PR. It will sound crass to the cynics but the group just want to make things better. It's not easy!!!