I wouldn't have thought so. Mr Kaht in my experience isn't like that. Best wishes to the OP at a particularly stressful time. My advice is to contact the relevant complaints authorities as some have mentioned and see where that takes you to. Don't get things out of perspective and keep calm about it in spite of your pissed-offness. At the end of the day, although there is negligence here you still have your elderly relative and as you say, generally, the NHS has served you, like many of us, well in the past. Not at all good on this occasion but as I say keep calm about it. Cheers.
Taking Fi at face value I am not, not even close to being given the safeguarding failures she has mentioned. Getting a name mixed up is a mistake. Discharging a vulnerable still ill patient is negligent. At best.
I agree with this. Whilst the name thing is bad because of privacy it is an honest mistake. Not one you want to happen of course but an entirely understandable human error, especially in a overworked and tired human who isn’t expecting it as it’s probably rare to have two patients with the exact same name in at the same time. The disclosing of information relating to that other patient and their family isn’t good but all stems back from one mistake and doesn’t really cause harm. Discharging an elderly (or any) patient whilst still bleeding from the head and disorientated and then refusing to help further is the bit that I think is worthy of a serious complaint.
We’ve had our own bad experience with BDGH, My dad passed away just over 2 years ago, he’d got severe Copd, after one of his particular breathing episodes he ended up in hospital, after a short stay he was released, I picked him up and brought him home, i voiced my concern at the time saying that he still looked really frail but I was assured he was ok (he was living with us at the time) as I got him settled I noticed he was struggling trying to grip amongst other things, to cut a long story short I got an emergency appointment at the Drs because I wasn’t happy on how he looked, after a short examination the Dr realised my dad had had a stroke while in hospital, I asked my dad if he’d mention his symptoms to anyone while he was in hospital, he said he had and the specialist had just put it down to his copd, Our Dr got him an ambulance and rushed him back in, our Dr also handed a letter to the ambulance staff, i followed in my car, within half hour of me getting there I was took into a room by couple in suits apologising profusely for the oversight, they admitted that he should never have been released, I did notice that one of the staff I was chatting to had the Drs letter in his hands, I never found out what was in it, to say I wasn’t happy was an understatement but I’ll also add that I think the nurses do an amazing job under the circumstances.
24 hours later, it took my sister in Canada to call in the early hours of the morning to get a response. However as I am the main contact she was given limited information and promised I would receive a call in the morning. Nothing. They have now received a written complaint and two phonecalls to the Patient complaints service, and we still have no idea about our relative’s care, or prognosis. Since Sarurday not one medical update. Absolutely appalling. I feel totally helpless and furious. 100 years old, never troubled the NHS for any service in 98 of those years, and this is the way it goes.
