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Trust me they do know the law and they are simply not willing to potentially break it due to a random person getting angry or frustrated. At the...
It's nothing to do with been difficult legally any retailer job doesn't have to sell you it. If they feel they can be in the breach of the law...
It is the law, and the person serving the alcohol can get fined upto £5000 and imprisonment. They're just doing their job. It's the stupid law