--- When you are in a hole .....stop digging!! https://www.bbc.co.uk/news/uk-49208240 "Reputational damage incurred" so they are taking (insensitively) further legal action thereby further increasing reputational damage!! Nice one!!
At a hearing scheduled for Telford County Court, the company will argue it never had a chance to defend the case because of problems in its own internal mail system. Oh dear, their reputation will be bad if this is their excuse.