O/T Northern Rail TVM Machine Moorthorpe Railway Station.

Discussion in 'Bulletin Board' started by Stephen Dawson, Aug 29, 2019.

  1. Stephen Dawson

    Stephen Dawson Well-Known Member

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    #1 Stephen Dawson, Aug 29, 2019
    I went to the ticket machine to renew my Metro Card for September. I put my MCard in the reader, selected my ticket then went to the payment. I inserted my Debit Card and it came up error transaction not processed you will not be charged for this please select another transaction or try again.

    I tried again it accepted payment this time and printed me a receipt. I checked my statement because it seemed strange and the money had been taken twice.

    I contacted Northern Rail and they told me that this would show up as an error and that the bank would make the money pending on one of the transactions. If it hasn't been debited back into my account in 3-5 working days send them a bank statement.

    I contacted the bank and they told me that my next statement isn't due on the 8th-9th of September and if it hasn't been refunded. This sounded pretty lax.

    Will the TVM/Northern Rail see that this is a double transaction and debit me back automatically? Has this happened to anyone else?
     
  2. Farnham_Red

    Farnham_Red Administrator
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    #2 Farnham_Red, Aug 29, 2019
    Cant you get an interim statement either online or from an ATM - I wouldnt be too trusting of anyone saying it will be debited back automatically
     
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  3. Stephen Dawson

    Stephen Dawson Well-Known Member

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    #3 Stephen Dawson, Aug 29, 2019
    I've contacted the bank and they've said it's showing as being taken twice. I'll be contacting Northern Rail again shortly.
     
  4. pon

    pontyender Well-Known Member

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    #4 pontyender, Aug 29, 2019
    I'll get in first. It's wrong to say TVM machine. TVM stands for Ticket Vending Machine.
     
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  5. Plankton Pete

    Plankton Pete Well-Known Member

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    #5 Plankton Pete, Aug 29, 2019
    Cap doffed. Can't beat quality pedantry.
     
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  6. Til

    Tilertoes Well-Known Member

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    #6 Tilertoes, Aug 29, 2019
    Or turkey violating monk
     
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  7. Hooky feller

    Hooky feller Well-Known Member

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    #7 Hooky feller, Aug 29, 2019
    Last edited: Aug 29, 2019
    Happened to me in different situation. London forgot to initiate oyster card after payment. Wouldn’t work when I got to entrance. Topped card up again but showed showed 2 debits on my statement. But only 1 top up. Asked support adviser, he said it would automatically refund the 1st debit next working day without any issues of having to phone up eg. and it did.
     
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  8. Stephen Dawson

    Stephen Dawson Well-Known Member

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    #8 Stephen Dawson, Aug 29, 2019
    Contacted bank and Northern Rail again and they've just told me the same. Bank also said they can't do anything whilst it is pending. It probably won't be taken twice but if it is they can claim it back for me without me sending personal details to Northern. Cheers :)
     
  9. tosh

    tosh Well-Known Member

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    #9 tosh, Aug 29, 2019
    You often see that where I live.
     
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  10. Farnham_Red

    Farnham_Red Administrator
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    #10 Farnham_Red, Aug 29, 2019
    Just remember to check properly your next statement and make sure the automatic process doesnt forget :)
     
  11. Stephen Dawson

    Stephen Dawson Well-Known Member

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    #11 Stephen Dawson, Aug 29, 2019
    I will be I haven't got enough money not to :(
     
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  12. TonyTyke

    TonyTyke Well-Known Member

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    #12 TonyTyke, Aug 29, 2019
    I suspect it's gone into a "pending state" which NR can't see yet, but the bank can't do anything either. I suspect that the 2nd amount will just disappear from your statements as if it never happened ... eventually.
     
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  13. Stephen Dawson

    Stephen Dawson Well-Known Member

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    #13 Stephen Dawson, Aug 29, 2019
    Hope so. Otherwise bank have to mess about doing a visa reclaim. Cheers :)
     
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