POLL

Don’t think it does, does it?

It says who “we” have teamed up with but never actually says who “we” is.

 

Just a friendly warning.

Don't include personal data if you complete it.

I've not heard of this platform before and all the free survey providers I've ever encountered have sold data from their free hostings, so if you've included your email, I'm pretty sure you'll start to receive messages from sources you didn't sign up for.

So by all means try and help the club, but just be careful what data you share.

 

Thought I’d read names and what groups they were from ? There was also a video on Facebook about it

 

Poll's are just that, meaningless and pointless, just look at the poll's we av on ere nuff said.

 

im not that much into Poll-itics ;-)

 

Is that flaws?

 

Fair play to whoever the mysterious "we" are behind the survey. I've completed it, and hope that it provides some valuable insight to the club.

But... it would have been beneficial if the people creating the survey had benefitted from some expertise in creating objective questions. Some of the questions were somewhat loaded, and clearly intended to receive answers in a certain direction. Whether or not you feel it's a given that supporters will answer a certain way, it harms the credibility of your research if your questions are leading.

FWIW, my conclusion was that we all need to do better. Owners, management/coaching staff, and supporters. The way things are at the moment, we're only going one way and it's downwards. The club need to lead that and create rafts we can cling to, but at the same time the negativity from fans to the club and owners isn't going to take us anywhere either. I fear this survey is/was an attempt to 'gather evidence' for fan groups that want to support their existing views, rather than an effort to really learn from supporter feedback.

Still, the response is impressive, and I echo points on this thread that the club really ought to be doing better at sourcing feedback in a similar way.

 

I'm a huge believer in gaining insight to leverage actions and choices and drive improvement. But then I would given what I did alongside strategic consultancy for the last 20 years before I retired.

It's probably around 10 years ago now when BFC did a proper independent objective survey. There was some really useful insight and it could have been a regular barometer to gain understanding of fan sentiment and segment it by a range of cohorts over time.

Sadly, it went in a drawer for over a year until Don Rowing called me completely out of the blue to tell me why timerider wasn't coming back! A real shame. Particularly as Sheffield Wednesday surveyed 1000 attending fans after every match for around 2 years to place focus on fan engagement. Obviously that was well before the current ownership!

I've not clicked into the survey, but you're right, structuring an unbiased survey that actually creates actionable data is not easy. There is an art to it, and I wouldn't expect just anybody to be able to do it well.

The bigger question is would the club even contemplate to take decisions from robust fan data? History suggests not. Ironic for a club that alleges it believes in data to make decisions.

 

One of the questions is asking if you can get served in the queue (spelt wrongly as que) within 10 minutes. The only reason the answer is 'always is because it's overpriced so their isn't a queue. It's nothing to do with the staff being able to get queues down fast.