Anyone had issues trying to claim their free shirt

Discussion in 'Bulletin Board' started by Archey, Jul 26, 2021.

  1. Archey

    Archey Well-Known Member

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    Added the away one to my basket on the ticketing site, and it says (words to the effect of) you don't have the right membership for your selection etc. Try reassigning the tickets etc. I'm a reds reserved plus member, am logged into my account, and have my client number selected.

    I recall having issues last year, but then all of a sudden it worked.
     
    Archey, Jul 26, 2021
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  2. Abruzzo Red

    Abruzzo Red Well-Known Member

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    I have exactly the same issue, and I also notice it has a date of 31 Oct 2021 by the option, is this date the reason why it does not allow us to purchase?
     
    Abruzzo Red, Jul 26, 2021
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  3. onemickybutler

    onemickybutler Well-Known Member

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    Just tried doing it for my son who doesn’t have an online account but is in my member network. He’s Reserved + but I’m not. Still thought I’d be able to do it for him but couldn’t get it to work. Anyone any ideas please….??
     
    onemickybutler, Jul 26, 2021
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  4. Archey

    Archey Well-Known Member

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    I thought that, but I tried it with the home shirt too.

    Maybe it's just down. Might give it another go tomorrow.
     
    Archey, Jul 26, 2021
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  5. Archey

    Archey Well-Known Member

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    .
     
    Archey, Jul 26, 2021
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  6. Abruzzo Red

    Abruzzo Red Well-Known Member

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    I could purchase the home kit without any issues, but not the away kit.
     
    Last edited: Jul 26, 2021
    Abruzzo Red, Jul 26, 2021
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  7. kie

    kiefer1912 Well-Known Member

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    Had similar issues.. emailed box office and explained the situation.. think its all resolved now but going to ring tomorrow to arrange collection. Everyone who ive enquired with has been really helpful. (As usual for our club it has to be said)

    Boxoffice@barnsleyfc.co.uk
     
    kiefer1912, Jul 26, 2021
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  8. Thrappo Tyke

    Thrappo Tyke Well-Known Member

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    I ordered the away shirt a couple of hours ago, no issues, but I wonder if it's anything to do with a volume increase since
     
    Thrappo Tyke, Jul 26, 2021
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  9. wolvestyke

    wolvestyke Well-Known Member

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    I had exactly the same. Spoke to the box office team today and they said there's a glitch affecting some people. They were great and allowed me to order it over the 'phone. Maybe give them a call?
     
    Last edited: Jul 26, 2021
    wolvestyke, Jul 26, 2021
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  10. jedi one

    jedi one Well-Known Member

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    couldnt get my freebie online but got r 'arry his. went upto oakwell today 5 min conversation in the shop, 2 mins in box office ticket issued ( same seat in ponty so done on the computer) back into shop and sorted
     
    jedi one, Jul 26, 2021
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  11. Aus

    Aussie Ade Active Member

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    I saw this posted on Twitter a few days ago.

     
    Aussie Ade, Jul 26, 2021
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  12. Archey

    Archey Well-Known Member

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    I've given the club a ring this morning. More than happy to help and are aware of the issue. Got an away shirt in the post
     
    Archey, Jul 27, 2021
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  13. Mr Badger

    Mr Badger Well-Known Member

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    I tried to claim my free men's size BriNylon drip dry shirt in Marks and Spencer and they looked at me gone out.
    Where do you have to go to get a free shirt?
     
    Last edited: Jul 27, 2021
    Mr Badger, Jul 27, 2021
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  14. Redhelen

    Redhelen Well-Known Member

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    Sent an email 5 mins ago and has been sorted ready to collect.
     
    Redhelen, Jul 27, 2021
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  15. Tarntyke

    Tarntyke Well-Known Member

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    I used the contact us email on the website this morning but apart from the auto response I haven’t had a reply yet.
     
    Tarntyke, Jul 27, 2021
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  16. YT

    YT Well-Known Member

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    You need boxoffice@barnsleyfc.co.uk buddy.
     
    YT, Jul 27, 2021
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  17. Tarntyke

    Tarntyke Well-Known Member

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    Sorted, got an email to pick up from club shop tomorrow, Thanks YT and BFC
     
    Tarntyke, Jul 27, 2021
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