So far they have managed to send my 100 year old relative home with a head injury still bleeding and patient delerious, unstable on feet, thus requiring re-admission (taking 4 further hours in A and E); they’ve mixed the patient up with another patient of the same name thus failing to give us any update, yet providing us with details of the other patients family. (No idea if the two patients of the same name had the correct treatment, but we did receive the other patient’s video call) We now have had no communication regarding the patient’s condition for over 24 hours and are unable to get hold of anyone. They simply don’t pick up. To say we’re unhappy is an understatement.
Serious complaint needed. If they do not reply then tell them you will go to the media with this terrible treatment.
Yes, because it's not like they are dealing with a major pandemic after ten years of underfunding, is it?
I was going to post something similar, although it's unforgivable it is understandable. The poor staff are at times are overewhelmed, that's by years of underfunding, I have experienced chaos at BDGH on a few occasions. I have the upmost respect for the N.H.S. & their staff, not just at BDGH but all over the nation. On the whole BDGH in my experience, they have been magnificent & I cannot praise them enough but mistakes do & will happen. fired, I hope your relative receives the treatment they so richly deserve, truly I do.
Don't worry there will be an extra 350 million quid a week for the NHS in 4 weeks Boris said so Brexit bonus you know Boris is a man of his word.
As a family we have every sympathy with staff who are overworked, and dealing with huge difficulty. However, mixing up two patients with the same name is negligence. Sending a 100 old home 14 hours after a head injury, with no care plan is negligence. Informing our family that the other patient has a Grandson with Autism who wanted to speak to their relative is a break of patient confidentiality. Informing our family the name of the other patient’s sister, is also a break of patient confidentiality. Not informing the family of our relative’s condition for over 24 hours is at best bad practice. They couldn’t wait to discharge on Friday, now we can’t get any information. It beggars belief, under any circumstances.
I think it is all very regrettable, and an understandable source of anxiety and probably even anger for you and your family. I'm not sure however that raising it on here is the appropriate way forward. The danger is that while you clearly do understand the background issues there are hotheads on here without that understanding who make ill-considered and unhelpful suggestions that will in no way help to address the issues you have highlighted.
I think not, surly they will be examined internally. is that a good or bad thing? TBH I have no idea.
Not necessarily, there are complaint procedures within the hospital that should be used first. As I've said, best to contact Patient Liason service as first port of call.
You should contact barnsley hospital care quality commission, they are who deal with this sort of thing.
Don't worry, it is also being raised via the appropriate channels in an appropriate way. I'm entitled to mention this mistreatment wherever I like, because it is the truth, and because I'm totally frustrated with it. I think I can work out the good suggestions from any others. The BBS has been a saviour for me in a number of situations, with really good advice and input, so I don't think there is any problem with letting off steam.
I've just had my own problems with the NHS, doctors, nurses, McMillan nurses and district nurses have all been poor. The district nurse lied to my face about what I said over the phone and wouldn't accept that she was wrong. All in all very poor.