Anyone ever used the online company Retro Clasico?

And if so.have you ever had any issues with them?

I have made an online purchase for a retro mug for a friends birthday I got an email confirmation to say it had been paid for and shipping would take 3-5 working days. 2 weeks on and still nothing received. Emailed them over this and no reply. Looked all over and there is no contact number for them.

Any ideas as to what else I can do?

 

Oh crikey, I ordered coasters yesterday & got email confirmation etc - fingers crossed

 

They are active on Facebook so you could send them a message on there?

 

Never heard of em.. Quite a few reviews saying goods never turned up though.

Is that yours on there as well? Virtually word for word what you said in orig post.

 

If in a reasonable amount of time your supplier has not replied or sent the goods. Look into your card providers conditions for such issues. There are rules for up to £100 purchases and £100 and above. Be it Debit. Credit or Paypal. Account.

 

I have.

Nothing back.

 

What payment method did you use? You may be able to open a dispute.

 

Thanks for this advice - I used PayPal- not looking good by the replies! I think I may have lost my £20!

 

If you used PayPal you’re set! They have a fantastic reputation for settling disputes and is the reason I will always pay with them if there is an option to. I’ve successfully had money refunded twice through them with no hassle at all.

 

Paypal have buyer protection as well.. I bought something from even a fbook marketplace seller who turned our to be a scammer.. Paypal refunded me.

 

Cheers - much appreciated

 

Never had to use the methods I’ve stated. Can’t be arsed over the couple of £2/3 purchases that haven’t turned up. ( should care to be honest cos these undesirables probably make a mint using this method.) But created a stink with my review on something I think was clothing about £20. Item appeared 2/3 days later. Basically chucked in a bag, screwed up and sent to me. The following review didn’t complement either.

 

Agai, many thanks - not sure how long to give it before I do it - the company had said 3-5 working days

 

It’s been a bank holiday so there may be a bit of a back log. I’d probably give 21 actual days.

 

Visa debit

 

Let me know how you get on please

 

In that case you’ll need to use chargeback through your bank.

 

@Gally

I have done a little bit of digging and found the following-

It has a managing director called Matthew Kitchen and was first registered in December 2018

It has a postal address of

Retro Clasico ltd
First and second floor
International house
61 Mossley Street
Manchester
M2 3hz



I still cannot find a contact number for the business or any contact details for Matthew Kitchen.


Can anyone else help out?

 

However I had to go via a PayPal link in order to make the payment despite not having a PayPal account myself.