Anyone ever used the online company Retro Clasico?

Discussion in 'Bulletin Board' started by Jack Tatty, Aug 29, 2019.

Page 1 of 3
  1. Jack Tatty

    Jack Tatty Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    21,501
    Likes Received:
    15,081
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Stanley,Wakefield
    Style:
    Barnsley (full width)
    And if so.have you ever had any issues with them?

    I have made an online purchase for a retro mug for a friends birthday I got an email confirmation to say it had been paid for and shipping would take 3-5 working days. 2 weeks on and still nothing received. Emailed them over this and no reply. Looked all over and there is no contact number for them.

    Any ideas as to what else I can do?
     
    Jack Tatty, Aug 29, 2019
    #1
  2. anstonred

    anstonred Well-Known Member

    Joined:
    Apr 29, 2018
    Messages:
    1,184
    Likes Received:
    1,636
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Oh crikey, I ordered coasters yesterday & got email confirmation etc - fingers crossed
     
    anstonred, Aug 29, 2019
    #2
    bfc1001 and skegby tyke like this.
  3. JamDrop

    JamDrop Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    18,774
    Likes Received:
    19,800
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    They are active on Facebook so you could send them a message on there?
     
    JamDrop, Aug 29, 2019
    #3
  4. MDG

    MDG Well-Known Member

    Joined:
    Jul 21, 2005
    Messages:
    5,850
    Likes Received:
    4,357
    Trophy Points:
    113
    Location:
    Wilthorpe
    Style:
    Barnsley (full width)
    Never heard of em.. Quite a few reviews saying goods never turned up though.

    Is that yours on there as well? Virtually word for word what you said in orig post.
     
    MDG, Aug 29, 2019
    #4
  5. Hooky feller

    Hooky feller Well-Known Member

    Joined:
    Jul 11, 2016
    Messages:
    18,393
    Likes Received:
    20,937
    Trophy Points:
    113
    Occupation:
    Retired, full time grandad.
    Location:
    Mapp.
    Style:
    Barnsley (full width)
    If in a reasonable amount of time your supplier has not replied or sent the goods. Look into your card providers conditions for such issues. There are rules for up to £100 purchases and £100 and above. Be it Debit. Credit or Paypal. Account.
     
    Hooky feller, Aug 29, 2019
    #5
    Stephen Dawson and anstonred like this.
  6. Jack Tatty

    Jack Tatty Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    21,501
    Likes Received:
    15,081
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Stanley,Wakefield
    Style:
    Barnsley (full width)

    I have.

    Nothing back.
     
    Jack Tatty, Aug 29, 2019
    #6
    anstonred likes this.
  7. JamDrop

    JamDrop Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    18,774
    Likes Received:
    19,800
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    What payment method did you use? You may be able to open a dispute.
     
    JamDrop, Aug 29, 2019
    #7
  8. anstonred

    anstonred Well-Known Member

    Joined:
    Apr 29, 2018
    Messages:
    1,184
    Likes Received:
    1,636
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Thanks for this advice - I used PayPal- not looking good by the replies! I think I may have lost my £20!
     
    anstonred, Aug 29, 2019
    #8
  9. JamDrop

    JamDrop Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    18,774
    Likes Received:
    19,800
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    If you used PayPal you’re set! They have a fantastic reputation for settling disputes and is the reason I will always pay with them if there is an option to. I’ve successfully had money refunded twice through them with no hassle at all.
     
    JamDrop, Aug 29, 2019
    #9
    Sparkfield red, anstonred, Hooky feller and 1 other person like this.
  10. MDG

    MDG Well-Known Member

    Joined:
    Jul 21, 2005
    Messages:
    5,850
    Likes Received:
    4,357
    Trophy Points:
    113
    Location:
    Wilthorpe
    Style:
    Barnsley (full width)
    Paypal have buyer protection as well.. I bought something from even a fbook marketplace seller who turned our to be a scammer.. Paypal refunded me.
     
    MDG, Aug 29, 2019
    #10
    anstonred likes this.
  11. anstonred

    anstonred Well-Known Member

    Joined:
    Apr 29, 2018
    Messages:
    1,184
    Likes Received:
    1,636
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Cheers - much appreciated
     
    anstonred, Aug 29, 2019
    #11
    JamDrop likes this.
  12. Hooky feller

    Hooky feller Well-Known Member

    Joined:
    Jul 11, 2016
    Messages:
    18,393
    Likes Received:
    20,937
    Trophy Points:
    113
    Occupation:
    Retired, full time grandad.
    Location:
    Mapp.
    Style:
    Barnsley (full width)
    Never had to use the methods I’ve stated. Can’t be arsed over the couple of £2/3 purchases that haven’t turned up. ( should care to be honest cos these undesirables probably make a mint using this method.) But created a stink with my review on something I think was clothing about £20. Item appeared 2/3 days later. Basically chucked in a bag, screwed up and sent to me. The following review didn’t complement either.
     
    Hooky feller, Aug 29, 2019
    #12
    MDG likes this.
  13. anstonred

    anstonred Well-Known Member

    Joined:
    Apr 29, 2018
    Messages:
    1,184
    Likes Received:
    1,636
    Trophy Points:
    113
    Style:
    Barnsley (full width)
    Agai, many thanks - not sure how long to give it before I do it - the company had said 3-5 working days
     
    anstonred, Aug 29, 2019
    #13
    MDG likes this.
  14. JamDrop

    JamDrop Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    18,774
    Likes Received:
    19,800
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    It’s been a bank holiday so there may be a bit of a back log. I’d probably give 21 actual days.
     
    JamDrop, Aug 29, 2019
    #14
    anstonred likes this.
  15. Jack Tatty

    Jack Tatty Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    21,501
    Likes Received:
    15,081
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Stanley,Wakefield
    Style:
    Barnsley (full width)
    Visa debit
     
    Jack Tatty, Aug 29, 2019
    #15
  16. Jack Tatty

    Jack Tatty Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    21,501
    Likes Received:
    15,081
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Stanley,Wakefield
    Style:
    Barnsley (full width)

    Let me know how you get on please
     
    Jack Tatty, Aug 29, 2019
    #16
    anstonred likes this.
  17. Gally

    Gally Administrator Staff Member Admin

    Joined:
    Nov 5, 2009
    Messages:
    17,128
    Likes Received:
    12,789
    Trophy Points:
    113
    Location:
    York
    Home Page:
    Style:
    Barnsley


    Give that a retweet folks and include a little message when doing so :)
     
    Gally, Aug 29, 2019
    #17
  18. JamDrop

    JamDrop Well-Known Member

    Joined:
    Mar 30, 2013
    Messages:
    18,774
    Likes Received:
    19,800
    Trophy Points:
    113
    Location:
    Leeds
    Style:
    Barnsley (full width)
    In that case you’ll need to use chargeback through your bank.
     
    JamDrop, Aug 29, 2019
    #18
  19. Jack Tatty

    Jack Tatty Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    21,501
    Likes Received:
    15,081
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Stanley,Wakefield
    Style:
    Barnsley (full width)
    @Gally

    I have done a little bit of digging and found the following-

    It has a managing director called Matthew Kitchen and was first registered in December 2018

    It has a postal address of

    Retro Clasico ltd
    First and second floor
    International house
    61 Mossley Street
    Manchester
    M2 3hz



    I still cannot find a contact number for the business or any contact details for Matthew Kitchen.


    Can anyone else help out?
     
    Jack Tatty, Aug 29, 2019
    #19
  20. Jack Tatty

    Jack Tatty Well-Known Member

    Joined:
    Aug 8, 2011
    Messages:
    21,501
    Likes Received:
    15,081
    Trophy Points:
    113
    Gender:
    Male
    Location:
    Stanley,Wakefield
    Style:
    Barnsley (full width)

    However I had to go via a PayPal link in order to make the payment despite not having a PayPal account myself.
     
    Last edited: Aug 29, 2019
    Jack Tatty, Aug 29, 2019
    #20
Page 1 of 3

Share This Page