7 hours

Discussion in 'Bulletin Board' started by john coucom, May 4, 2020.

  1. joh

    john coucom Well-Known Member

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    Just entered my 7th hour of trying to get through to team knowhow I know they are on reduced staffing levels but 7+ hours is ridiculous
     
    john coucom, May 4, 2020
    #1
  2. kestyke

    kestyke Well-Known Member

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    Have they answered yet?????
     
    kestyke, May 5, 2020
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  3. joh

    john coucom Well-Known Member

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    Got cut off at 6 last night I’m on the phone again now need to get through they’ve charged me twice and left me overdrawn
     
    john coucom, May 5, 2020
    #3
  4. kestyke

    kestyke Well-Known Member

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    Have you tried to cut through?
    Try customer.service@teamknowhow.com
    and cc it to the CEO of teamknowhow
    sebastian.james@dixonscarphone.com

    Just looking on Trust Pilot you aren't alone.
     
    kestyke, May 5, 2020
    #4
  5. Cow

    Cowboy Well-Known Member

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    Congratulations on being the hardest up Tory on this forum:p
     
    Cowboy, May 5, 2020
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  6. joh

    john coucom Well-Known Member

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    Thanks Sebastian James is no longer the ceo
    Yes them reviews on Trustpilot seems like they can’t deliver on their promises
     
    john coucom, May 5, 2020
    #6
  7. joh

    john coucom Well-Known Member

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    Still on with them now since early Monday morning seem to be going round in circles go through the options to return an item when you get through sorry your not in the right department I’ll put you through same again your in the wrong department I’ll put you through getting very annoying is this
     
    john coucom, May 6, 2020
    #7
  8. kestyke

    kestyke Well-Known Member

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    At least you have a number. Amazon have simply cut every means of communication off. They can get bent.
     
    kestyke, May 6, 2020
    #8
  9. joh

    john coucom Well-Known Member

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    Finally got through to someone who has sorted the problem out only took 24 hours on the phone to them
     
    john coucom, May 6, 2020
    #9

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