Great customer service BFC/EFL. Re IFollow

Discussion in 'Bulletin Board' started by Tarntyke, Apr 21, 2021.

  1. Tarntyke

    Tarntyke Well-Known Member

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    #1 Tarntyke, Apr 21, 2021
    Forgot to click ‘apply code’ and thus got charged £10. The club email with the code advised what to do with payment issues, ie, contact EFL direct. After making contact via the EFL App and providing details refund is on its way. Only confusion was EFL advised to contact them via the live advisor bubble icon on the website. After 10 minutes of searching and head scratching, I realised what they meant was the email icon on the IFollow page. Anyways, sorted now. Thanks to both club and EFL for sorting it so quickly.
     
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  2. Tyke_67

    Tyke_67 Well-Known Member

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    #2 Tyke_67, Apr 21, 2021
    Good news mate. The sooner we don't have to put codes into iFollow, the better.
     
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  3. Redhelen

    Redhelen Well-Known Member

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    #3 Redhelen, Apr 21, 2021
    The sooner we no longer have to watch on ifollow at all the better!
     
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  4. Tyke_67

    Tyke_67 Well-Known Member

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    #4 Tyke_67, Apr 21, 2021
    Absolutely Helen. The sooner we can watch live, the better :)
     
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