Laptop help (coca cola is not an option!)

Discussion in 'Bulletin Board' started by fired, Jan 6, 2020.

  1. fir

    fired Administrator Staff Member Admin

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    Bought each of my daughters the same Lenovo laptop for Christmas. One is working fine, the other has had problems from the off.
    Initially, it connected to wifi, then refused. We resolved it, but ever since whenever she has tried to connect to the internet, the whole house wifi has ground to a halt. It knocks us all off.
    She hasn't had any time online with it to actually have downloaded a virus. Any ideas??
     
    fired, Jan 6, 2020
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  2. Don

    Donny-Red Well-Known Member

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    Treat it like any other consumer electronics product and send it back.
     
    Donny-Red, Jan 6, 2020
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  3. TitusMagee

    TitusMagee Well-Known Member

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    Id be surprised if it was capable of taking down your router unless there is some serious malware installed??? Sounds like a router issue to me.
     
    TitusMagee, Jan 6, 2020
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  4. Don

    Donny-Red Well-Known Member

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    Is it possible there's a DDOS protection on the router?
    I've had similar with 'proper' routers being knocked out by a faulty network card. The constant requests for an IP address made the router think it was being attacked and so shut down for security reasons. Easily fixed by unplugging the last new PC added to the network - that new PC was clearly the cause.
     
    Donny-Red, Jan 6, 2020
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  5. fir

    fired Administrator Staff Member Admin

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    Maybe…. only thing is I think daughter 2 was first to access the router, and it's hers that now won't work.
     
    fired, Jan 6, 2020
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  6. Don

    Donny-Red Well-Known Member

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    The problem was caused by a faulty network card which instead of connecting to the router was cycling on and off constantly - so it wouldn't connect.

    Left on long enough - the router would see it as thousands of requests for access, so would shut down.
     
    Donny-Red, Jan 6, 2020
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  7. fir

    fired Administrator Staff Member Admin

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    Ok, might be due a new router anyway. Thanks
     
    fired, Jan 6, 2020
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  8. Don

    Donny-Red Well-Known Member

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    OK if I'm right...
    It's not the router - it's the PC.

    Then a new router won't help, will still get pulled over by the faulty laptop.

    If every other device is connecting fine - what could be wrong with the router?
     
    Donny-Red, Jan 6, 2020
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  9. Red

    RedMonk Well-Known Member

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    You could buy a cheap nano usb wifi adapter and disable the built in one just to test if it is indeed the built in wifi that's faulty or not.
     
    RedMonk, Jan 6, 2020
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  10. TitusMagee

    TitusMagee Well-Known Member

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    Or plug it directly into the router with an ethernet cable??
     
    TitusMagee, Jan 6, 2020
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  11. Durkar Red

    Durkar Red Well-Known Member

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    Pepsi
     
    Durkar Red, Jan 6, 2020
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  12. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Its probably the network card - My Mrs had a Dell that always crashed the router at my parents house - a quick google showed a known fault and if you disabled the highest speed mode and only connected at B or G speeds it was fine - connecting at N speed crashed it. You could try slowing it down if thats not too technical for you
     
    Farnham_Red, Jan 6, 2020
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  13. Red

    RedMonk Well-Known Member

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    That doesn't test the wifi though. ;)
     
    RedMonk, Jan 6, 2020
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  14. TitusMagee

    TitusMagee Well-Known Member

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    No but it will help rule other things out if it works fine when wired.
     
    TitusMagee, Jan 6, 2020
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  15. ScubaTyke

    ScubaTyke Well-Known Member

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    This, you buy something like this new and it should work fine out of the box. Use the warranty for what it is for.
     
    ScubaTyke, Jan 7, 2020
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  16. Dragon Tyke

    Dragon Tyke Well-Known Member

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    did you buy it locally? if so take it back.
     
    Dragon Tyke, Jan 7, 2020
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  17. Don

    Donny-Red Well-Known Member

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    As per my first post.

    just because it’s a computer, people start treating it like it’s an interesting problem to solve. If it was a similarly priced dishwasher no one would dream of getting the spanner’s out.
     
    Donny-Red, Jan 7, 2020
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