When I swapped me and my sons seats from ES Upper to Ponty end to sit with friends I went into the club shop armed with their seat numbers and asked if their were 2 seats close to our friends. The lady who served me promptly brought up a seating plan of the ponty end on her computer and showed me what was available. The facility is available.
Don’t have a season ticket as don’t live in area but when I’ve been to shop to buy match tickets I’ve asked to see where I’d be sat and they showed me on screen.
One day you and your children will be able to walk into the ticket office at Barnsley Football Club and be faced by a row of smiling ticket attendants with a large screen behind each and everyone of them. The ticket attendant will say - what stand please? And you will say something like West Stand Lower - and straight away a plan showing all the seats in West Stand Lower will be shown on the big screen above the ticket attendants head. And you will point to the big screen and choose the seats you and your children want to sit in. And your kids will look up to you and say that’s a great system dad. And you will look down at them smiling and say ..... that’s because it’s a Nudger Screen love ..... it’s a Nudger Screen. And your children will look lovingly back at you and whisper sweetly ...... thank God for Nudger.
I'm moving to the West Stand so I can listen to gems like that when things on the pitch aren't so entertaining. Comedy gold as usual.
Must be lucky. niva had nowt but helpfull decent service in clubshop. moved mi seat. bought friends tkts etc etc
Well that’s kept me entertained on the tube journey from Heathrow to Holborn! Just so I’ve got this completely right, the sequence of events goes: - YN visits club on an extremely busy shift. One that everyone would anticipate to be busy - Nudger, someone who is active on Twitter and a Football Message Board, has a meltdown over what appears to be extremely bad service from the club as well as rejecting the advice to purchase online due to struggles communicating the seating plan - Complains about not being shown options for seating - Backtracks slightly about being shown seating but only half a screen - Then admits that the reason the person in the club couldn’t finish offering him the customer service he deserved and demanded was because he didn’t like holding a queue up and let other people get served ahead of him (quite the gentleman. Deserves credit here) - He then doesn’t answer whether the team at the Box Office offered to show him to the West Stand at a quieter time and when staff resources allowed - Then appears to say that he was shown the screen but couldn’t see it properly because he couldn’t lean over far enough - Gets someone to buy his ticket for him online Now don’t get me wrong, initially the situation doesn’t put the club in a good light. But based on the significant majority of positive comments I’ve seen on all platforms about the collection of tickets and the helpful staff, I’m going to stick my neck out and say maybe our Nudge wasn’t the easiest customer to help (although we have to remember the customer is always right), and that this version of events is a little bit one sided based on emotions running high at the time of posting and the fact they LOVE to lob grenades at the faithful BBS public who lap it up every single time
Sorry I have not replied before now but busy day at work followed by a leaving do. Wouldn’t thave thought I’d need to raise it the club you probably already have done that by posting. Also I have no idea about how the club is run in this sense but Ido know there was a decision to made to merge the ticketing and retail operation a season or two back and I’m sure most of time that works perfectly fine especially given the adoption of technology for buying and selling tickets and season passes. Also the club have some amazing staff in the shop/box office that so often seem to go the extra mile for our fans but 4 days before the start of the season, with season tickets being dished out and all the other work going on to get us ready for kick off on saturday, I reckon it’s entirely possible that they are a bit stretched. Mabe that’s what you’ve experienced? Not ideal, but a perfect storm of circumstance that you’ve unfortunately been on the receiving end of. I also reckon knowing some of those amazing staff someone will be in touch to try and sort it out.
I think CT is spot on about the way some react to criticism of the club. Criticism, where warranted and constructive, can be healthy for a business. I was in the club shop / box office on Thursday last week and it was chaos. The one PC being used had crashed so people who were there to buy tickets just had to wait. It just wasn't well organised at all.
Sounds about right to me. Although my personal highlight was when Conan popped back to post about how glad he is that he stopped posting. And preceded calling everyone immature with a little bit of name-calling.