Any telecom engineers on here: wifi query

Ok.
We've been without nhs (free) wifi now at our hospital for 4 weeks. The IT dept were informed about this after a few days. They said they didn't realise there was a problem and would get on to the provider. But still no wifi. Many of our patients rely on this provision.
So how long would it take to get the wifi back on? Seems a bit odd to me.

 

BIt wooly this. Access to the network is not actually necessarily the same as access to the internet. Access from the local network to the internet is via a Gateway. Can you still access the local network from the PCs or is the whole network failing, Strange that the IT department were "unaware". Normally a P1 fault and fixed within an hour or two.

 

Thanks for your response. No idea about the PC's i'm afraid what i'm mostly referring to is access by mobile phone. I'm finding this very strange too and i'm thinking this service has been deliberately stopped ( or put on hold) because our trust don't want to pay for it anymore or are trying to skimp on the budget as usual.

 

Not sure how you are set up. Access to the internet via phone is usually via two sources (as you probably know) Wi-fi local network for which you have to connect to the Wi-fi and usually enter a password or via 4G? which of course uses your data allowance on your phone contract. The former prioritses over 4G i.e. where a network connection si available the 4G connection is not used.
Are you saying that people previously accessing the Internet via the Wi-Fi have lost the internet access? Can they still access it via their 4G SIM access (assuming they can get a signal)?

 

Yes people previously accessing the internet via the wifi have lost the internet access. No probs with 4G access.

 

SO I agree with you then. Sounds fishy. Either your IT department is inept or it is a money issue. No way it should take 4 weeks to fix internet access if it was previously working.

 

Exactly my thoughts. I will do some digging when i'm back.
Cheers.

 

Turn the router off and turn it back on again.

 

I would have thought after 4 weeks someone in IT dept might have thought of that by now

 

I think he was deadly serious mate.

 

This is normally provided by a company external to the Trust, so the IT department may have placed the contract and may liaise with the provider, but responsibility is the remit of the provider. There may of course be a problem with the contract as someone alludes to, though I believe Trusts are obliged to provide this service.