iFollow

Discussion in 'Bulletin Board' started by clints right foot, Aug 23, 2018.

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  1. cli

    clints right foot Active Member

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    Has anybody had a response from iFollow regarding the technical issues after half time? Sent them an email to complain and haven't had anything in response back since the automated reply when I first sent it.
     
    clints right foot, Aug 23, 2018
    #1
  2. Mrs

    MrsHallsToffeerolls Well-Known Member

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    Sshhh your suppose to forget abart it.
     
    MrsHallsToffeerolls, Aug 23, 2018
    #2
  3. NathanBFC94

    NathanBFC94 Well-Known Member

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    They had similar issues last night too with the Fowls vs Millwall
     
    NathanBFC94, Aug 23, 2018
    #3
  4. Mrs

    MrsHallsToffeerolls Well-Known Member

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    They went over time at haif time cleaning all the cameras darn wi disinfectant, that swine flu can be a reight *******.
     
    MrsHallsToffeerolls, Aug 23, 2018
    #4
  5. icer

    icer Well-Known Member

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    Heres my response after asking for a refund at the time of losing the stream. Response received today. After several login, delays, wrong comms on the audio and now this and the poor response ill be cancelling the monthly sub. Does anyone know how to cancel or is it by email?

    Dear Neil,

    Thank you for contacting iFollow support.

    Please accept our sincerest apologies for the problems you had been facing trying to access iFollow match content
    We are now aware of the issue and it has been investigated. Please note that preventative measures and fixes have been implemented to stop this from happening again.
    At this current time we would not offer any refund or compensation for this particular issue, if this persists we may review this in the future.

    However, If you do have any issues like this in the future please contact us via the live chat option on the clubs website and we will endeavour to resolve this as soon as possible.

    Kind regards,
    Orchid iFollow Support
     
    icer, Aug 23, 2018
    #5
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  6. cli

    clints right foot Active Member

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    Yeah got the same response as well,
    think it’s shocking.
     
    clints right foot, Aug 23, 2018
    #6
  7. Sta

    Stahlrost Well-Known Member

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    Make sure you keep checking your bank statements if you cancel. I cancelled mine by email about a year ago, and also cancelled my direct debit with my bank.

    When renewal came round they reinstated the direct debit and took some more money, without telling me. I only found out when I noticed it on a bank statement.

    To be fair they did eventually refund the money, but just keep an eye on it.
     
    Stahlrost, Aug 23, 2018
    #7
  8. icer

    icer Well-Known Member

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    Im not surprised they seem incompetent
     
    icer, Aug 23, 2018
    #8
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  9. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Can they legally do that?
    You paid to watch a football match - they didnt deliver what you paid for even though the admit they failed to provide the service you paid for how can they not give you compensation at least a free pass for the next game - or do i miss something?
     
    Farnham_Red, Aug 23, 2018
    #9
  10. tobyornottoby

    tobyornottoby Well-Known Member

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    Yeah you miss half the friggin game.
     
    tobyornottoby, Aug 23, 2018
    #10
  11. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Just imagine if you went to the Cinema and half way through the film the projector broke. Do you think Cineworld would not offer a refund or a free ticket to come back - I think its the least they would do
     
    Farnham_Red, Aug 23, 2018
    #11
  12. tobyornottoby

    tobyornottoby Well-Known Member

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    Last season, half way through, you'd have been begging em not to make you watch any more.

    Do they still have projectors?
     
    tobyornottoby, Aug 23, 2018
    #12
  13. SuperTyke

    SuperTyke Well-Known Member

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    I wish they still had the lady who came round selling fabs
     
    SuperTyke, Aug 23, 2018
    #13
  14. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Que?
     
    Farnham_Red, Aug 23, 2018
    #14
  15. Sta

    Stahlrost Well-Known Member

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    Albatross...
     
    Stahlrost, Aug 23, 2018
    #15
  16. SuperTyke

    SuperTyke Well-Known Member

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    Fab. the ice lolly. Was a particular favourite of mine when the lady came round with her little tray of goodness at the odeon
     
    SuperTyke, Aug 23, 2018
    #16
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  17. Durkar Red

    Durkar Red Well-Known Member

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    upload_2018-8-23_23-1-26.jpeg
     
    Durkar Red, Aug 23, 2018
    #17
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  18. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    Ah now I remember those but I always used to go for a Zoom - in the days I used to get dropped off at the Cinema down at town end on Saturday Mornings - the one that wasnt the Odeon (Was it an ABC?) whilst mum and dad went shopping
     
    Farnham_Red, Aug 23, 2018
    #18
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  19. SuperTyke

    SuperTyke Well-Known Member

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    [​IMG]
     
    SuperTyke, Aug 23, 2018
    #19
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  20. Farnham_Red

    Farnham_Red Administrator Staff Member Admin

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    That’s the one. I feel quite old now. It was late 60’s or Early 70s though when I used to go for the Saturday morning showings
     
    Farnham_Red, Aug 23, 2018
    #20
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