Also, I'm not sure what you mean by 'the chances of...' It wasn't a hypothetical situation and I doubt my dad is the only person who has no interest in fb or twitter and is a bit wary of putting his card details online.[/QUOTE] I would guess he's in a really tiny percentage of a customer base.
How does it cost anything to put a still frame up saying that customers using a laptop/desktop are unable to watch videos due to a technical difficulty but reassuring them that their subscriptions hadn't been terminated? I just don't understand why they'd go to the effort of putting things in 3 different places and have to repeatedly tell people phoning the same thing when a solution had been put to them but they were refusing to do it just because they hadn't thought of it first and felt a bit daft. I'd say you're right there but it still wouldn't have hurt anything and if nowt else would have stopped people from ringing up or posting on here/twitter etc. asking about it.
I would guess he's in a really tiny percentage of a customer base.[/QUOTE] I'd guess he's in a higher (100%) percentage of Barnsley player customers who have access to Barnsley player than the percentage who use Barnsley player and also twitter
Because surely if Player had a facility to 'after a few hours' to inform all it's customers they'd use it?!? Also as an aside. If a bank uses that 'after a few hours' angle I'd be far more adverse to their banking practices where not been able to receive/send payments, check balances etc which could cost you ££££'s is far more important than having the ability to watch our 2-2 draw v Bristol City.
I'd guess he's in a higher (100%) percentage of Barnsley player customers who have access to Barnsley player than the percentage who use Barnsley player and also twitter[/QUOTE] and FB ?!? ......... i'd be suprised if so. Perhaps the club have these details? Who knows. But my guess would be if you have the technology and ability to purchase and use Player then theirs a fair chance you'd also use or have access to social media.
Sorry, I don't get you? I was meaning when online banking is down for maintence (which often lasts a couple of hours) when you log in there is a message saying something along the lines of 'sorry, online banking is unavailable at the moment due to maintence/technical difficulties etc. we apologise for any inconvenience.' You don't have to look elsewhere on their main website or phone the branch, it's right there when you log in to read. I suggested that Player does something similar and explained how that could be done very easily but for some reason the club really didn't want to do it, even though it made sense and would have meant that all customers could read it. (And incidentally, non-subscribers would have never even needed to know there was an issue).
You access Player via the website. On the website home page was information about the issues with Player. We felt that, along with numerous posts on social media sufficed.
I wouldnt explain any further if I was you. Previous comments questioning why you only tried to inform folk on 3 other channels is laughable. Keep up the good work. Some folk need to get a grip. The club has the best ever contact with the fans in our history. Media, fan engagement , our owner talking direct and face to face with fans when Charltons owner hadn't attended a match in 2 seasons! Some folk make me **** misen. FFS
Jesus!cant be arsed reading all this humph but one thing fersure .....you're showing the patience of Job. As Gally says....first world problems. Anyone wld think that Oakwell had been nuked.
I've just had a quick look on Barnsley player and it clearly states that the site is under maintenance so I'm failing to understand what the problem is, unless I'm missing something, I think the website in general is much improved to what it once was,
Why have you uploaded the press conferences to YouTube? I pay a monthly fee for those and now they're posted out for everyone to watch? If Sky Sports One goes down they don't broadcast it to freeview instead. They paying customers have been let down here and non payers rewarded. Why? Sent from my iPad using Tapatalk
Do you really think it's a massive issue tho Chris in the grand scheme of things?. I pay it annually and I couldn't careless that the press conference as been uploaded to YouTube, I pay for everything you get that the non paying customer doesn't get such as live match commentary
I can't understand why everyone being so defensive, maybe it's because mate whitey is now on the media team, how dare anyone question what he does. The fact that they posted info in 3 different places and not the one that was affected is far more laughable. I use twitter and facebook and saw nothing about the issue, hence why I posted on here to see if it was just my account or everyone. i dont access player via the official website I go to http://www.player.barnsleyfc.co.uk/. Wonderful thing bookmarks. No no one is questioning the quality of the service, the content or whether whitey is doing a good job or not. But the site wasn't just not working it was telling them that their subscription had expired and they need to re subscribe, which I feel is a bit more serious than the service just being down when it's asking for cash. Is it really such a ridiculous idea to put something on player stating you may experience issues on certain devices sorry for any inconvenience. The site obviously wasn't down from the media side as they could still upload content is this what it's gonna be like every time there's an issue with owt to do with media now
I do think it's an issue yes. The only reason I pay for it is to watch the press conference. I rarely listen to live matches as I go to most games. If I'm not at the game it's because I'm working. Some of the other content on there is a bonus but as the club also post out match highlights to YouTube the main features are the live commentary and the press conferences. It's poor that this has been posted out free.
There are reasons that a still image wasn't used as suggested which boils down to the service provider. We felt the notification on social media and the home page of the official website sufficed. Uploading the press conference interviews to YouTube was felt by the club to be the right thing to do. In future if you have any issues please contact the appropriate bodies. Ta.
This has to go down as the most pissy whiny thread in BBS history. I think you should all do a limb check and count a few ****ing blessings...