Fan Engagement Forum This Wednesday

I honestly don't get it; whether it be shirts, food, drink etc. they just aren't bothered. I get the impression that they think it is small fry and not worth the effort for the amount of money it would bring in. The thing is though, they prefer to get an extra couple of quid by having high pay on the day prices and pissing people off, rather than selling more beer and shirts and making people happier (both ST holders and pay on the day). I honestly believe we'd make far, far more money from selling merchandise and food and drink properly than we ever will increasing ticket prices alone. I've asked before but I'll do it again, is it simply that we don't have anyone whose job it is to oversee money making schemes (outside of tickets) or is that person really, really bad at their job? We really need to hire someone who can look at creative ways to make money and improve 'customer satisfaction'. There must be someone (not me, I'm definitely not angling for the job!) who could really turn things around and improve things with very little initial cost for BFC. If we think long term then it's not just the money we'd get that once for shirts and food/drink etc. but in future as people attend more often and encourage others to do so too.

It seems like we sell food/drink/shirts etc. just because that's what clubs do but we don't really care about whether we do it well or make any money from it, it's just something that goes on in the background and as long as it half gets done then BFC are happy for it to just plod along and don't actually want to improve.

 

It doesn't make any sense to me either. It appears to be like you say, they're not interested because it's just a few hundred quid. But if you start to add together all the few hundred quids they're missing out on, then it becomes a lot of money. Putting up match day ticket prices appears to be their only strategy and as you have pointed out, it's a self defeating one.

 

If we are under the same scheme as before, with Lindleys, then it does not matter how much food/drinks the club sell. The caterers pay a fee, each year for the right to trade. Any increased sales go to the caterer.

 

I thought we had brought it back in house? Even if the money doesn't directly go into the club the bad/good feeling generated does and all reflects on BFC as a business.

 

This all day long. There is so much scope for increasing revenue that the post would pay for itself in no time, and cost the club NOTHING.

 

I thought that concourse catering had been taken over by the company that caters in the Executive Suite, but not sure whether this is a franchise or not. I totally agree with you about fan satisfaction. Also increased sales could lead to a better contract when renewed.

 

why dont you pay for it you dim whit

 

Was there any need for that?

 

because i.dont it.do i

 

Surely there was something in that contract about number of staff and actually not shutting one of their outlets as and when they please. Penny pinchers every which way you look darn at Oakwell.

 

They have to be arsed though and it always seems they aren`t on these topics.

 

I don't understand why people suggest that the customers should pay for improvements to a multi-million pound business. I wouldn't go to any other business and offer to pay for their signage/interior design choices etc. but I'd still expect it to be of decent quality. If you'd bought one of those annual cinema tickets and you turned up and the paint was peeling off the walls, the seats were dirty and the posters were all out of date and ripped would you go to the counter and offer to replace it free of charge for them? You're only there for the film of course but you would still expect the whole place to offer a pleasant experience.

Oh, and you find out that they're out of popcorn and drinks after you've queued up for half an hour and missed the start of the film.

 

It's important to know if the profits from the beer / food etc go to the club. If I know this, then the ridiculous prices for bad beer become more palatable as you feel you are supporting the club, not the contractor

 

What about bar staff walking about with these on?
https://www.beeradvocate.com/commun...rd-beer-backpacks-of-kauffman-stadium.316713/

Not specifically with the pump on but I've seen them selling bottles from them, some stadiums already have them, l think Bristol City do.

 

Think thats been tried at Well aint it, when the small bar opened under Mansfords stewardship.

 

Surely someone will bring up the subject of ticket discounts. Three home league games gone and still no word on it. I've almost resigned myself to the fact that I'm only going to be able to afford to attend half the number of games that I'm available to go to.

 

Can we get fitter birds behind the bars in the Ponty please?

Something like we see in Hollister would be good.

The ones we have wouldn't even get a job in KFC and they recruit fully blown idiots.

 

Don't you mean grown up birds? Way to shatter a teenagers self esteem, Terry!!

 

I agree. Every stand has standing water of big puddles when we get the slightest bit of rain. Give the ball boys or stewards a brush and two minutes later stands would be dryer as water will have been brushed through the gaps in the walls. It's just the cheap little ideas that would make all the difference. The other week the SLO was given a list of about 20 different ideas and the only one that might cost abit of money is sorting the Ponte car park lights out.

 

Well if you remember that's exactly the reason I was given as to why small things were ignored 'we would still make a loss overall'